This highly customizable communication skills workshop is primarily designed for managers who are in their first year of managing other people. The modules are adaptable and can be fitted to any audience.

Workshop modules to choose from:

Why (your company name)?

• Small group practice in articulating your core company message

Decision Driving Principles

• Identify your own decision-driving principles and values that are the foundations of your management philosophy

Setting Goals

• Aligning goals to a vision or purpose
• Re-setting goals

• Your own work
• Your employees' work

Handling Objections

• Learn to distinguish between "yes" and "but"
• Use problem-solving template to address objection

Handling Escalations

• Setting criteria for escalation
• Treating escalations as objections

Listening

• Identify situations which require listening as a manager's tool for helping people through and upset or being stuck
• Practice listening skills to assure the speaker of being heard

Coaching

• Learn and practice coaching skills to improve performance

Performance Issues

• Make distinctions between "what" and "how" of employee performance
• Strategize an approach for improved performance

Conflict Management

• Identify why conflict occurs
• Learn to facilitate resolution

Accountability

• Victim vs. Accountable
• The value of your word
• Saying "no"
• Motivation

Behavioral Interviewing

• Implement behavioral interviewing as a discovery process to collect evidence about a candidate's suitability for a positionUnderstand the basics of legal constraints around interviewing

Evaluating and Improving Process

• What is working and making a difference?
• What is not working that would make a difference if it were?
• What is missing that would make a difference if it were provided?
• What is working and making no difference?

Managing Change

• Learn to help employees deal with frequent change resulting in improved performance and business results
• Understand why change causes disruption and alters performance
• Learn how to minimize negative impact of change

Managing Commitment

• Examine what people are committed to
• Aligning commitment
• Re-aligning commitment during change

Individual and Organizational Resilience

• Understand what resilience is
• Learn what builds resilience and what drains it
• See the link between organizational resilience and business success

Sharing and Shaping a Vision for Change

• Strategize a process for planned change using learnings from earlier parts of this workshop
• Discover steps you may have missed in earlier change attempts
• Identify and deal with your own lingering doubts about your proposed change plan

Business Simulation

• Capstone Activity

E-mail:
Phone (615) 594-2907

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